Refund Policy

This Refund Policy describes when and how you can request a refund for purchases made on Legendary Feather. It applies to all paid plans available at legendaryfeather.com/pricing: Travel Pass, Tourist, Tourist Pro, and any future paid tier.

1. 7-Day Money-Back Guarantee

You are eligible for a full refund of any paid plan if both of the following conditions are met at the time of your refund request:

1. It has been less than 7 calendar days since your purchase or most recent renewal.
2. You have used less than 10% of the included translation minutes for the current billing period.

The 10% threshold is calculated against your plan's stated allowance:

• Travel Pass (70 min): less than 7 minutes used.
• Tourist (35 min/month): less than 3 minutes used.
• Tourist Pro (180 min/month total): less than 18 minutes used.

Usage is measured in seconds and shown in real time on your account dashboard. We use the value displayed there at the moment we receive your request.

2. After 7 Days, or 10%+ Usage

Sales are final in any of the following cases:

• More than 7 calendar days have passed since the purchase or renewal date.
• You have consumed 10% or more of your included minutes.
• The account has been used to violate our Terms of Service (abuse, fraud, illegal use).

You may still cancel future renewals at any time (see Section 4) — that simply prevents the next charge.

3. How to Request a Refund

Email legal@legendaryfeather.com from the email address on your account, with the subject line "Refund request" and include:

• Your account email.
• The plan you purchased and the approximate date.
• (Optional) Why you'd like a refund — feedback helps us improve.

We reply within 3 business days. Approved refunds are processed via Stripe and arrive in your original payment method within 5–10 business days, depending on your bank.

4. Cancellations and Auto-Renewal

Tourist and Tourist Pro renew automatically each month until you cancel. You can cancel anytime from Account → Settings → Subscription in your dashboard, or by emailing support. Cancellation takes effect at the end of the current billing period — you keep access until that date.

Travel Pass is a one-time purchase and does not renew.

5. Failed Payments

If your renewal payment fails, we send up to 3 retry attempts and email you a notification. After 7 days of failed retries, your subscription is suspended and you are downgraded to the Free tier. No refund is owed for the period that was not paid.

6. Service Outages

If a confirmed service outage prevents you from using the Service for more than 24 consecutive hours within a single billing period, we will, on request, credit your account a pro-rated amount of unused minutes equivalent to the downtime. This credit does not transfer to a cash refund.

7. Chargebacks

Please contact us before initiating a chargeback with your bank — most issues can be resolved within a few hours by email. Unjustified chargebacks may result in account suspension and can affect future eligibility for the Service.

8. EU Consumer Rights

Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the European Economic Area generally have a 14-day right of withdrawal for distance contracts. However, this right is forfeited for digital services that are performed immediately, where the consumer has expressly consented to immediate performance and acknowledged the loss of the right of withdrawal.

By completing checkout, EU consumers acknowledge that the Service is performed immediately upon purchase (you can use translation seconds the moment payment is confirmed) and expressly waive the 14-day withdrawal right. Our 7-day money-back guarantee under Section 1 applies in addition to and in substitution of this statutory right.

9. Mexican Consumer Rights (PROFECO)

For consumers in Mexico, this policy is offered in addition to any non-waivable rights under the Ley Federal de Protección al Consumidor. Our 7-day money-back guarantee aims to meet or exceed those statutory protections.

10. Changes to This Policy

We may update this Refund Policy. Changes do not affect refund eligibility for purchases made before the change takes effect.

11. Contact

Refund requests, billing questions, or disputes: legal@legendaryfeather.com