Legendary Feather · The Polyglot Desk
For boutique BPOs & contact centers

Take the contracts
you've been turning down.

Real-time multilingual translation for your contact center. Your Spanish-speaking agents handle French, German, Portuguese clients tomorrow — without enterprise pricing or a 3-month rollout.

Book a 30-min demo → See pricing
From $35/agent/mo · 14-day pilot · Pay only for what you use
The reality of running a small BPO in 2026

You've heard "do you support French?" too many times.

If you run a 10-40 agent contact center, you already know what's costing you contracts. We built The Polyglot Desk for exactly these moments:

01
Lost contracts to language gaps
Your prospect needed Portuguese support for their Brazilian customers. You said "we'll figure it out." They went elsewhere.
02
Enterprise tools out of reach
CallMiner quoted $80/agent/month plus $20K setup. For your 25-agent shop that's $44K/year — before you've sold the contract.
03
Training takes forever
A new bilingual agent needs 3 weeks of ramp. Then 30% of them quit within 12 months. You start over.
04
CSAT drops on hard conversations
Your B2-level English agents are fine for FAQs. They struggle with refunds, complaints, technical detail. The client notices.
05
Inconsistent voice across the team
One agent writes formal, another casual, another with errors. Your client's brand suffers and you can't QA every message.
How The Polyglot Desk works

A translation layer that lives next to your softphone.

Your agents keep their existing workflow — Genesys, Zoom, RingCentral, Aircall, whatever you use. The Polyglot Desk runs in the browser tab next to it, listening only when they let it.

→
Customer speaks French
Real-time transcription + translation appears on the agent's screen in their working language. Latency <2s.
→
Agent reads & replies in their language
Their reply is synthesized in the customer's language with a natural voice — not a robot. The customer never knows.
→
QA & analytics built in
Every conversation is transcribed in both languages. You QA quality, spot training gaps, prove SLA compliance.
Pricing

Predictable base, pay-per-use after.

Every plan includes a usage allowance per agent so you can budget. If an agent goes over, the overage is metered cheaply — no surprise bills, no enterprise minimums.

Starter
$35 / agent / month
Includes per agent: 2,000 min STT + 50K chars TTS + 1,500 AI calls
Overage: $0.05/min, $5/100K chars, $0.01/call
Min 5 agents · 14-day pilot · No annual contract
Growth
$75 / agent / month
Includes per agent: 6,000 min STT + 150K chars TTS + 5,000 AI calls
Best fit for full-time agents with 4-6 hours/day of active dictation
Phone/Slack support · Admin QA dashboard
Enterprise
Custom
Volume discount for 100+ agents · Annual contract
SAML SSO · On-prem self-hosted option · 99.9% SLA
Dedicated account manager

All prices in USD. All AI providers managed for you — no separate accounts needed. Pricing is target post-launch; founding-member pilots may be invited at a discount.

vs the alternatives

Built for the agencies enterprise vendors ignore.

CallMiner / ConnectLingua Hire bilingual agents The Polyglot Desk
Price per agent $80-150/mo + $20K setup +30-50% salary premium Target: $35/agent/mo (metered, post-launch)
Time to live 2-3 months 3-12 weeks per hire Setup in hours, not weeks
Languages supported 20-40 (depending on plan) 1-2 per agent 100+, switch per call
Self-hosted option No (cloud only) — On roadmap (for finance / health)
Pilot trial Annual contract required — Pilot trials post-launch, no annual contract
Built for 500+ agent enterprises — 5-50 agent boutique BPOs

Be first when Teams launches.

We're building the Teams tier of Legendary Feather — a managed real-time interpreter for boutique BPOs and multilingual support teams. Drop your details and we'll email you the moment it's ready for pilots, with priority access and founding-member pricing.